Hi. I'm Charlene.
Fractional Implementation Project Manager for agencies, mid-market and SaaS companies
I have 10+ years of experience managing complex implementations. From enterprise-scale deployments to agency client projects, I specialize in coordinating the moving pieces that make implementations succeed.
Enterprise-Scale Implementation
At AT&T, I managed a $300M technology deployment across 19,000 State Farm Insurance locations—coordinating 50+ cross-functional team members, managing vendor relationships, and delivering infrastructure upgrades across North America while maintaining zero business disruption.
I built risk management frameworks that reduced project delays by 20%, optimized resource allocation that saved $198K, and was hand-selected by leadership to recover struggling project teams.
What I Bring
● Multi-stakeholder coordination across technical and non-technical teams
● Phased rollout management and go-live execution
● Vendor coordination and relationship management
● Risk identification and mitigation strategies
● Process frameworks that scale across concurrent projects
● Agile and Waterfall methodology experience